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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q31-Q36):
NEW QUESTION # 31
You want to assign a value to a specific field based on another field value calculation. Which of the following can you create to enable the field calculation?
- A. An autoflow
- B. A determination
- C. A workflow
- D. A page layout
Answer: B
Explanation:
https://help.sap.com/docs/CX_NG_SVC/56436b4e8fa84dc8b4408c7795a012c4/2906ec73fa1d4af39f38a215f82a76f1.html?q=provision%20new%20tenants%20through%20SAP%20for%20Me.
NEW QUESTION # 32
What is one of the main uses for warranty management in SAP Service Cloud Version 2?
- A. Routing rules can be applied to warranties.
- B. The warranty is assigned to a contract.
- C. The warranty is assigned to a registered product.
- D. The system can be set up so that certain service levels are not covered.
Answer: C
NEW QUESTION # 33
What functionality can be enabled to assist agents with case resolution?
- A. Create and assign surveys to the case.
- B. Configure templates for responses.
- C. Integrate Microsoft Teams.
- D. Integrate a knowledge base.
Answer: D
NEW QUESTION # 34
What options are available to automatically assign an employee or team to a case? Note: There are 2 correct answers to this question.
- A. Define case types and assign responsible teams and employees.
- B. Set up rules with BRF+.
- C. Set up rule(s) for case routing to employees.
- D. Set up rule(s) for case routing to teams.
Answer: C,D
NEW QUESTION # 35
You cannot access cases in SAP Service Cloud Version 2. What could be the reason?
- A. Access rights for cases are limited to read access.
- B. The employee is not assigned to the correct business role.
- C. Access to the Case app is NOT enabled for the business user.
- D. Access rights are directly assigned to the business user.
Answer: C
NEW QUESTION # 36
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